Frequently Asked Questions

Contact us by phone, email, or through our website. We will arrange a free consultation to discuss your needs and how we can support you. No referral is required if you have an active NDIS plan with relevant funding.

No referral is required. You can contact us directly if you have an active NDIS plan with funding allocated to the relevant support categories. We can work with your support coordinator or plan manager if you have one.

Once we have completed your service agreement and all necessary documentation, services can typically begin within 1-2 weeks, depending on your needs, availability, and service requirements.

We will need details about your NDIS plan, support needs, goals, and preferences. We will guide you through what information is needed during your consultation. All information is kept confidential and used only for service planning and delivery.

We provide 11 registered NDIS support classes including daily personal activities, community participation, household tasks, life skills development, travel and transport, employment support, and more. Please see our Services page for a complete list.

Yes, support services are available 24/7. Our administrative office is open Monday-Friday, 9am-5pm, but support services can be provided at any time to meet your needs.

We work with you to match you with support workers who align with your needs, preferences, and goals. We consider compatibility, skills, and your preferences when making matches. If a match is not suitable, we will work to find an alternative.

We are registered to provide services throughout Australia. Our head office is in West Melbourne, but we deliver services wherever you need us, across all states and territories.

Yes, we accept plan-managed, self-managed, and NDIA-managed plans. We work with all plan types and can assist with billing and reporting requirements.

During your consultation, we will review your NDIS plan and explain how our services align with your funding and goals. We can help you understand your plan and identify which supports are available to you.

We will work with you to manage your funding effectively and discuss options if additional funding is needed. We can assist with plan reviews and provide information to support funding requests.

Services are billed in accordance with NDIS pricing guidelines. Charges are made directly to your NDIS plan where applicable. We provide transparent billing and regular statements.

Our rates align with NDIS pricing guidelines. Specific rates depend on the type of service, time of day, and day of week. We will provide detailed pricing information during your consultation.

We welcome feedback and have a formal complaints process. Contact us immediately if you have concerns, and we will work to resolve them promptly. We take all feedback seriously and use it to improve our services.

Yes, we offer flexible scheduling. Contact us to discuss changes to your service schedule, and we will work with you to accommodate your needs where possible.

We conduct regular service reviews to ensure services continue to meet your needs. Reviews typically occur every 3-6 months or as needed. We also conduct reviews if your circumstances change.

All our support workers are qualified, experienced, and undergo rigorous screening, training, and ongoing professional development. They hold relevant qualifications and clearances.

You can provide feedback or make a complaint by contacting us directly, through our website, or by using our formal complaints process. We take all feedback seriously and use it to improve our services. All complaints are handled confidentially and in accordance with our complaints policy.