Privacy Policy

Introduction

Yara Care (Universal Academy Pty Ltd) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are bound by the NDIS Code of Conduct and NDIS Practice Standards, which include requirements for the protection of participant information and privacy.

Information We Collect

Personal Information

We may collect the following types of personal information:

Name, date of birth, and contact details (address, phone, email)
NDIS plan details and participant number
Emergency contact information
Payment and billing information
Information about your support needs, goals, and preferences

Health Information

We may collect health information including:

Medical history and conditions
Support needs and requirements
Medication information
Healthcare provider details
Information relevant to service delivery

Technical Information

When you visit our website, we may collect:

IP address and browser type
Pages visited and time spent on pages
Device information
Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

To provide disability support services in accordance with your NDIS plan
To communicate with you, your family, and support coordinators
To comply with NDIS requirements and regulatory obligations
To improve our services and service delivery
For administrative purposes, including billing and record-keeping
To respond to inquiries and provide customer support
To ensure the safety and wellbeing of participants and staff

Information Sharing and Disclosure

We only share your information:

With your consent or as authorised by you
As required by law or regulatory requirements (including NDIS requirements)
With NDIS, support coordinators, plan managers, and healthcare providers (with consent)
With service providers who assist us in delivering services (under strict confidentiality agreements)
In emergency situations to protect health and safety

We do not sell or rent your personal information to third parties.

Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

Secure storage systems and databases
Access controls and staff training
Regular security assessments and updates
Confidentiality agreements with all staff and contractors

Your Privacy Rights

You have the right to:

Access: Request access to your personal information we hold
Correction: Request correction of inaccurate or incomplete information
Withdrawal: Withdraw consent where applicable (subject to legal and contractual obligations)
Complaint: Lodge a complaint about how we handle your personal information

Retention of Information

We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. NDIS records are retained in accordance with NDIS requirements and relevant legislation.

Cookies and Website Information

Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Privacy Inquiries

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

Email: info@yaracare.com.au
Phone: 1300 YARA CARE
Address: 500 Spencer Street, West Melbourne, VIC 3003

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details above. We will investigate and respond to your complaint promptly.

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website with the date of the last update. We encourage you to review this policy periodically.