Terms of Service

Introduction

These Terms of Service govern your use of Yara Care's disability support services. By accessing our services, you agree to these terms. These terms should be read in conjunction with your Service Agreement, which provides specific details about the services we will provide to you.

Service Agreement

Service Provision

Yara Care will provide disability support services in accordance with:

• Your NDIS plan and funding
• Your Service Agreement
• NDIS Practice Standards and Code of Conduct
• Relevant legislation and regulations

Service Modifications

We may modify services with your consent or as required by your changing needs, NDIS plan changes, or regulatory requirements. Any significant changes will be discussed with you and documented in your Service Agreement.

Service Termination

Services may be terminated by either party in accordance with your Service Agreement. We will provide reasonable notice of termination (except in cases of safety concerns) and assist with transition arrangements where appropriate.

Participant Rights and Responsibilities

Your Rights

• Right to quality services that meet your needs
• Right to be treated with dignity and respect
• Right to privacy and confidentiality
• Right to provide feedback and make complaints
• Right to choose your provider and services
• Right to access information about your services

Your Responsibilities

• Providing accurate information about your needs and circumstances
• Participating in service planning and reviews
• Treating support workers and staff with respect
• Complying with service agreements and arrangements
• Notifying us of changes to your circumstances or needs
• Providing feedback to help us improve our services

Fees and Payment

All services are billed in accordance with NDIS pricing guidelines. Fees are charged directly to your NDIS plan where applicable. We provide transparent billing and regular statements.

Payment terms are outlined in your Service Agreement. If you have concerns about billing, please contact us to discuss.

Complaints and Feedback

We welcome feedback and have a formal complaints process. You can provide feedback or make a complaint by:

• Contacting us directly by phone or email
• Speaking with your support coordinator or service manager
• Using our formal complaints process

All complaints are taken seriously, investigated promptly, and handled confidentially. We will work to resolve complaints fairly and promptly.

Limitation of Liability

To the extent permitted by law, Yara Care's liability is limited to the provision of services in accordance with our Service Agreement and applicable standards. We maintain appropriate insurance coverage as required by NDIS registration requirements.

Intellectual Property

All content, materials, and intellectual property on our website and in our service materials remain the property of Yara Care unless otherwise stated.

Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal information.

Changes to Terms

We may update these Terms of Service from time to time. Updated terms will be posted on our website with the date of the last update. Continued use of our services constitutes acceptance of updated terms. Significant changes will be communicated to you directly.

Governing Law

These Terms of Service are governed by the laws of Victoria, Australia. Any disputes will be resolved in accordance with Australian law and NDIS dispute resolution processes where applicable.

Contact

If you have questions about these Terms of Service, please contact us:

Email: info@yaracare.com.au
Phone: 1300 YARA CARE
Address: 500 Spencer Street, West Melbourne, VIC 3003