How It Works

Your Journey with Yara Care

We have designed our process to be simple, transparent, and person-centred. From your first contact to receiving ongoing support, we are here to guide you every step of the way.

Our team will work with you to understand your needs, develop a personalised support plan, and commence services that align with your NDIS plan goals and personal objectives.

The Process

Four simple steps to begin

Initial Contact

Contact us by phone, email, or through our website contact form to express your interest in our services. Our friendly team will respond promptly to discuss your needs and answer any questions you may have.

Phone: 1300 YARA CARE

Email: info@yaracare.com.au

Online: Contact form available 24/7

Free Consultation

We will arrange a convenient time to meet with you (in person, via video call, or phone) to understand your needs, goals, and NDIS plan. This is a no-obligation consultation where we will discuss how we can support you.

We'll discuss:

Your NDIS plan and goals
Your support needs and preferences
How our services align with your plan
Any questions you may have

Personalised Plan

Together, we will create a tailored service agreement that suits your lifestyle, preferences, and NDIS plan. We will outline the supports we will provide, scheduling arrangements, and how we will work together to achieve your goals.

Includes:

Service agreement documentation
Support schedule and arrangements
Goal alignment and outcomes
Review dates and processes

Service Commencement

Once everything is agreed and your service agreement is signed, your dedicated support team will begin delivering quality, person-centred care. We will regularly review and adjust services to ensure they continue to meet your needs.

Ongoing:

Regular service reviews
Goal progress tracking
Continuous communication
Flexible adjustments

What to Expect

Transparent communication: We maintain open, honest communication throughout your journey with us.
Person-centred approach: Your goals, preferences, and choices guide all our service delivery.
Qualified support workers: All our support workers are qualified, experienced, and committed to your success.
Flexible scheduling: We work around your schedule and commitments.
Regular reviews: We conduct regular reviews to ensure services continue to meet your needs.
Goal-focused support: All services are aligned with your NDIS plan goals and personal objectives.

Your Rights

Right to choose: You have the right to choose your provider and services.
Right to dignity: You have the right to be treated with dignity and respect.
Right to privacy: Your personal information is protected and kept confidential.
Right to feedback: We welcome and encourage your feedback on our services.
Right to complain: You have the right to make complaints, which we take seriously.
Right to change: You can change providers or services at any time.

NDIS Plan Requirements

To access Yara Care services, you need to have an active NDIS plan with funding allocated to the relevant support categories. We can help you understand your plan and how our services align with your funding.

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Plan Types

We accept plan-managed, self-managed, and NDIA-managed plans

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Coordination

We can work with your support coordinator or plan manager

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Pricing

All services are billed in accordance with NDIS pricing guidelines